Rasenda, Reyvin Septiano (2015) PENGARUH SERVICE QUALITY DAN FOOD QUALITY TERHADAP CUSTOMER SATISFACTION PADA RESTORAN SOLARIA MALL CIPUTRA JAKARTA BARAT. Skripsi thesis, UNIVERSITAS TARUMANAGARA.
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Abstract
This study was conducted to investigate the effect of service
quality on customer satisfaction, the effect of food quality on customer
satisfaction, and the effect of service quality and food quality on customer
satisfaction. This research was used the non-probabilistic convenience
sampling. The method of data collection was conducted by using
questionnaires to Economic Faculty of Tarumanagara University
Undergraduate. The technique of data analysis used was the multiple
regression analysis. Findings this research showed that customer
satisfaction significantly affected by service quality and food quality.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Subjects: | Skripsi/Tugas Akhir Skripsi/Tugas Akhir > Fakultas Ekonomi |
| Divisions: | Fakultas Ekonomi > Manajemen |
| Depositing User: | FE Perpus |
| Date Deposited: | 15 May 2023 07:30 |
| Last Modified: | 15 May 2023 07:31 |
| URI: | https://repotest.untar.ac.id/id/eprint/39833 |
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