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Wongso, Indah Sani (2013) Pengaruh kualitas produk, kualitas pelayanan dan harga terhadap kepuasan pelanggan Pitolli. Masters thesis, UNIVERSITAS TARUMANEGARA.

Wongso, Indah Sani (2012) PENERAPAN MODEL ANTRIAN PADA T-CELL SERVICE CENTER BLACKBERRY DI ITC ROXY MAS. Skripsi thesis, Universitas Tarumanagara.

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