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Sofiatunnisa, Novi (2015) Pengaruh customer dissatisfaction, service failure, distrust dan inconvenience terhadap brand switching produk Indosat. Masters thesis, UNIVERSITAS TARUMANEGARA.
Sofiatunnisa, Novi (2015) Pengaruh customer dissatisfaction, service failure, distrust dan inconvenience terhadap brand switching produk Indosat. Masters thesis, UNIVERSITAS TARUMANEGARA.