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Ratna, `Novianti Sari (2012) Pengaruh Pelayanan Prima Terhadap Loyalitas Pengguna Kereta Api Pada PT.Kereta Api Indonesia (Persero) Daop VI Lempuyangan Yogyakarta/Ratna Sari Novianti. Skripsi thesis, Universitas Tarumanegara.

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