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Parningotan, Firman Sihol and Aritonang, Lerbin R and Hutagalung, Novianta L.T (2008) DIMENSI-DIMENSI KUALITAS JASA PERBANKAN DI INDONESIA. Karya Ilmiah Dosen, 10 (2). pp. 108-122. ISSN 1410-8623
Parningotan, Firman Sihol and Aritonang, Lerbin R and Hutagalung, Novianta L.T (2008) DIMENSI-DIMENSI KUALITAS JASA PERBANKAN DI INDONESIA. Karya Ilmiah Dosen, 10 (2). pp. 108-122. ISSN 1410-8623