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Thesis

Avilla, Lita (2017) Strategi peningkatan kualitas layanan pada perusahaan berbasis e-commerce dengan integrasi metode e-servqual, model kano, dan quality function deployment (studi kasus: perusahaan jasa online travel agent) (T. Ind - 308). Skripsi thesis, Universitas Tarumanagara.

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